How Can We Help?

How do I create my first store?

Click "Start Free" on any page, fill in your business name, email, password, and subdomain. Your store will be provisioned automatically and ready in under a minute.

How do I add products to my store?

Once logged in, navigate to Products > Add New. You can add product details, pricing, stock levels, and variants. You can also import products in bulk via CSV.

Can I use WishPOS on my tablet or phone?

Yes. WishPOS is a web-based application that works in any modern browser. The POS interface is optimized for tablets and touch devices.

How do I accept payments?

WishPOS supports cash, card, and custom payment types. You can configure payment types in your store settings. Integration with payment processors can be done via our API.

Can I customize my receipt?

Yes. Go to Settings > Print Adapter to customize your receipt layout, add your logo, set footer text, and configure tax display options.

How do I add staff members?

Navigate to Settings > Users to create staff accounts. You can assign roles with specific permissions to control what each staff member can access.

What happens when I hit my plan limits?

We will notify you at 80% and 100% of your monthly order limit. You can upgrade your plan at any time from the billing dashboard.

Can I export my data?

Yes. You can export your data at any time from Settings > Data Export. This includes products, orders, customers, and all store data in a portable format.

Is my data backed up?

Yes. We perform automatic nightly backups with 30-day retention. Enterprise plans offer extended retention and custom backup schedules.

How do I cancel my subscription?

Go to Billing > Cancel Subscription. You will keep access until the end of your current billing period. No questions asked, no cancellation fees.